Contact Bin Bookings

Need help with a skip bin booking, provider listing, or marketplace enquiry? You are in the right place.

Bin Bookings is an open skip bin marketplace built to help customers find, compare, and connect with skip bin service providers across New Zealand. Because customers choose the provider they want to book with, many order-specific questions are best handled directly by the service provider.

This helps ensure you get the most accurate information about delivery timing, collection, site access, accepted waste types, weight limits, pricing, and any changes to your booking.

If your question relates to an existing skip bin booking, please get in touch with your skip bin service provider directly first.

Your provider is usually the best point of contact for:

• Delivery and collection timing
• Changes to a booking
• Cancellations
• Bin placement and access requirements
• Accepted and restricted waste types
• Weight allowances and overweight charges
• Invoices, refunds, and payment questions
• Site-specific delivery issues

If you found a provider through Bin Bookings and then completed your booking directly with that provider, your booking relationship is with that provider. Please use the contact details provided during the booking process or listed on the provider's website.

Bin Bookings can help with questions about the marketplace itself.

Please get in touch with us if you need help with:

• Using the Bin Bookings website
• Search results or address lookup issues
• Broken links or technical problems
• Incorrect provider information
• Outdated service areas
• Listing accuracy
• General feedback about the Bin Bookings marketplace

We make every effort to keep the information on Bin Bookings accurate and useful, and we appreciate customers and providers letting us know when something needs review.

Are you a skip bin service provider interested in joining Bin Bookings, updating your listing, or learning more about how the marketplace works?

We would be happy to hear from you.

Provider enquiries may include:

• Joining Bin Bookings
• Updating your provider profile
• Adding or changing service areas
• Updating bin sizes, waste types, or listing information
• Partnership opportunities
• Booking a meeting with the Bin Bookings team

If you have already tried to contact your skip bin provider and still need to raise a concern with Bin Bookings, please provide as much detail as possible.

We can review marketplace-related issues such as inaccurate listing information, broken provider links, incorrect service area coverage, or concerns about how a provider is represented on Bin Bookings.

Please note that Bin Bookings is not always able to manage or resolve provider-specific issues directly, especially where the booking, payment, delivery, or service agreement was completed with the provider. However, we do take marketplace trust, accuracy, and customer feedback seriously.

To help us direct your enquiry to the right place, please choose the most relevant option when submitting your message.

Where possible, include:

• Your name
• Your email address
• The suburb or address area involved
• The provider name, if known
• Whether you have already contacted the provider
• A brief description of the issue

We do not currently provide phone support. Written enquiries help us keep a clear record, understand the details properly, and route each request to the most appropriate person.